My Way, Their Way and The Way

We all believe in feedback. On our terms.

Consumers and members of the workforce want to give the feedback they want to give, when they want, the way they want. Providers - sellers and employers want to get at least the category of feedback they want, when they want, the way they want.

Most of the feedback that consumers and the workforce submitting via current systems is driven by dissatisfaction. And when providers and employers want our feedback, they often badger us for it, especially on the web.

This is not a good situation, and everyone loses. There is a great deal of untapped information that could, would benefit all constituencies. In addition to not having the opportunity to address dissatisfaction and not receiving invaluable suggestions, providers and employers do not receive first notice of, let alone prevent, serious issues and do not get the good feedback that they have earned.

Tremendous attention and resources are given to market research to determine consumer, and workforce preferences. Providers’ and employers’ feedback methodologies and processes should also be based on consumer and workforce preferences and TDeliver has identified those preferences for serious issues, feedback, and suggestions.

The top 10 preferences of over 30,000 consumers and members of the workforce are:

  1. Archived by Third Party
  2. Absolute Confidentiality
  3. Check Status
  4. Report Online
  5. Mobile Optimized
  6. Accessible, Simple & Quick
  7. Confirmed Receipt
  8. 24/7
  9. Data Cannot Be Hacked
  10. Confidential Messaging

TDeliver’s TConnect has all 10 features, and more, so that providers and employers will receive timely, complete, and valuable serious issue notifications, feedback, and suggestions.

Everyone benefits.